Delivery Information
All parcels will be dispatched via a fully tracked and insured service. This means that a signature will be required for delivery. Items ordered before 2pm will aim to be dispatched on the same working day. Weekends and UK Bank Holidays are not classed as working days. We do endeavour to deliver within the stated timelines but there are sometimes minor delays for reasons beyond our control.
During our main sale periods orders may take up to 3 working days to process and dispatch.
For orders up to £150
Royal Mail 1st Class Signed For® £5.00
For UK orders over £150
Royal Mail 1st class signed for FREE
Countries within the European Union
All orders will be sent via Royal Mail International Tracked and Signed Service £15.00
To Australia, New Zealand, USA and Canada. United Arab Emirates and Oman
Orders will be sent via Royal Mail International Tracked and signed Service to Australia and New Zealand £26.00.
Order will be sent via Royal Mail International Tracked and Signed Service to USA and Canada £26.00.
Order will be sent via Royal Mail International Tracked and Signed Service to the United Arab Emirates and Oman £26.00.
Please note that any customs import duties/taxes are the responsibility of the customer, and cannot be refunded in the event of a return. Return costs are at the customer’s expense and risk so we advise using a tracked and insured service.
Please note that we do not currently deliver to mail forwarding addresses and PO Boxes (including BFPO addresses).
Returns & Exchanges
You have the right to cancel your order after placing it up until 14 days after you have received the items.
Should you wish to cancel the order before dispatch, please notify us as soon as possible via email to: customerservice@diamondbeach.co.uk or by telephone to 07732043316 or from overseas to 0044-7732043316.
If we have dispatched the item, you will need to inform us via email that you wish to cancel your order and return your item to: customerservice@diamondbeach.co.uk where we will acknowledge the order cancellation and issue an Authorisation Returns Number and a returns address.
If you wish to return your order please log into your account, view the order details of the item you wish to return, then please fill in the return form ensuring you type in your original order number carefully. You will then be issued an Authorised Returns Number (ARN), and a returns address.
Items must be returned to Diamond Beach within 14 days of receiving your order and should be sent securely packaged, preferably in their original packaging, via a trackable insured postal service as we cannot accept responsibility for items lost or damaged in the return transit. The goods remain your responsibility until received back by us. The return shipping costs are at your expense and risk.
Refunds will only be given if the item is returned new, unused and unworn, in its original saleable condition with all original tickets and tags still attached. Items should be securely packaged, preferably in their original packaging, and returned to us via a trackable insured service as we cannot accept responsibility for items lost or damaged in the return transit. Please note the return shipping costs are at your expense and risk. ALL ITEMS MUST BE RETURNED TO US WITHIN 14 DAYS OF YOU RECEIVING YOUR ORDER.
All purchases returned or exchanged from outside the UK must pay any duty and taxes incurred in the country of destination and are the responsibility of the customer and are non-refundable through Diamond Beach.
We do not accept items back that have any indication that they have been used (including make-up stains and odours. Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.) Returns may not be accepted if this strip has been removed or if items are soiled, or have any indication that they have been used. In such cases we would return the item (s) to the purchaser and no refund would be given. We are unable to process returns for opened and used beauty products. All beauty products must be returned unopened, unused and in original condition and packaging. Please note that earrings are non-returnable due to Hygiene reasons.
Only Full priced items can be refunded, Unfortunately sale items are exempt from our returns policy.
We can only refund to the original card/payment method used for purchase, even if the item is a gift. We aim to process refunds as quickly as possible following receipt of your returned goods however, please allow up to 10 working days for the refunds to clear through the banking system. Please note original postage cost will not be refunded.
If you require an exchange, you should still proceed as per the outlined Returns procedure, but inform us via email at customerservice@diamondbeach.co.uk We can only offer exchanges for alternative sizes or colours of the same product and all exchanges are subject to availability on return of goods.
We will dispatch your alternative selection once we have received your original goods back and made any price adjustments. Any goods for exchange must still be new, unused and unworn, in their original saleable condition with all original tickets and tags still attached within 14 days of you notifying us of the intention to exchange. Items should be securely packaged, preferably in their original packaging, and returned to us via a trackable insured service as we cannot accept responsibility for items lost or damaged in the return transit. Please note the return shipping costs are at your expense and risk.
LATE RETURNS
Late returns will only be accepted at the discretion of Diamond Beach.
FAULTY GOODS
Goods are faulty if they are received damaged or where a manufacturing fault occurs within one month of purchase. Please contact us at customerservice@diamondbeach.co.uk if you wish to report faulty goods. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.